Special Events:
Due to COVID-19, shipping carriers have suspended their guaranteed commitment times for all shipments going to any destination until further notice. All delivery estimations given at checkout can possibly see delays. Please keep an eye on your tracking and if you have any questions, feel free to reach out to us.
All Espresso Service strives to provide excellent service and makes its best effort to meet the timing commitments detailed in this policy. Please thoroughly review this so that you know what to expect regarding receipt of your order with us.
General Terms
We ship to all 50 United States. We are unable to ship to APO/military addresses at the moment. We do not ship to P.O Boxes and we currently do not ship outside of the United States.
Order Cancellation and Changes
Once a tracking code has been generated, we will not cancel or make changes to your order.
Shipping Method
We reserve the right to use a different shipping carrier (using a comparable service) than what was selected at checkout. Orders will be shipped using our preferred provider and we are unable to accommodate shipping orders on a customer's personal shipping account.
Free/Included Items
Free or bonus items included with purchase may be substituted with other items of similar value as necessary and will be shipped using the lowest cost means available.
Tracking Information
We will post tracking numbers to your order at the time of shipment or as soon as they are available. Any package over $750 will have a signature requirement, and for security purposes we will not remove that requirement for any reason.
Address Changes
Packages will be delivered to the address confirmed on your order. For security, address changes cannot be made after the order is placed. We are unable to change shipping addresses, redirect, or place a hold on a shipped package.
Refused Delivery
If you elect to refuse the delivery of the items you ordered from All Espresso Service or return items without requesting a RMA (Return Merchandise Authorization), a 25 % restocking fee plus original shipping charges will be deducted from your refund.
Free Shipping Terms - Delivery within 7 - 15 Business Days
Free shipping is available on orders to any address in the contiguous United States. Split shipments are not subject to free shipping terms. Free shipping does not apply to orders shipping to Alaska, Hawaii, Puerto Rico or US Virgin Island. We will use the lowest cost means for free shipping. Free shipping delivery dates are best estimates provided by the shipping carrier and are not guaranteed. You may select from faster shipping methods during checkout.
Paid Shipping Terms
Orders placed with expedited ground service selected (USPS, UPS Ground, UPS Home Delivery) before 2PM Eastern Time that are fulfilled from our Pompano Beach warehouse will ship same business day; those placed on Saturday or Sunday will ship next business day. Orders placed with UPS Overnight, 2 Day Air, or 3 Day selected before 2PM Eastern Time that are fulfilled from our Pompano Beach warehouse will ship same business day; those placed on Saturday or Sunday will ship next business day. Paid shipping methods are guaranteed up to the amount of any paid shipping. In the event the shipping date is not met, a refund on the shipping charge may be requested by contacting Customer Support.
Commercial Equipment
The customer is responsible for all freight charges on commercial machine shipments.
Timing of Your Shipment
You are responsible for choosing the appropriate shipping method in determining the timing of your delivery. To confirm estimated shipping time, enter your ZIP code into the cart before checkout. For guaranteed delivery by a specific date, you may need to choose an expedited shipping method. If you have any questions about the timing of your shipment, please contact us prior to placing your order. Some products are shipped directly from the manufacturer in order to save time and/or distance.
In general, shipping carrier estimates are the best effort and not guaranteed. We have provided links to our carriers' policies below for your convenience:
UPS
USPS
Damaged, Missing, Defective or Malfunctioning New Merchandise Policy
Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery.
Damaged Merchandise
Items are carefully packaged to protect against damage during shipping. Please carefully inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process.
Missing Merchandise
Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.
Defective or Malfunctioning New Merchandise
If any item is not working properly or if a consumable item was received expired, please contact us immediately so that we can send a replacement.
Promotional Gift Cards
If a promotional gift card is issued, provided as a free item with purchase or otherwise at no cost, the gift card will expire 90 days from the date it was issued.